Help and contact

Contact DoneSpan

No account or booking is needed to contact us.

Email: support@donespan.com
Phone: +1 (425) 329-9866

For a coverage question, include your ZIP code and the type of cleaning you need. For an account or booking issue, include the request reference if you have one. Do not send passwords, access codes or payment details.

Frequently asked questions

Can I book a cleaner today?

No. Live cleaning requests are not open yet. See the current pilot status and next steps.

Where will the pilot operate?

The planned Greater Seattle pilot covers ZIP codes 98036, 98037, 98043. A supported ZIP does not guarantee an available provider or visit. Exact address, travel and access are reviewed before customer approval.

Check your ZIP and household limits.

How much will cleaning cost?

There is no instant estimate or published price range. Providers quote each visit individually. Read how pricing works.

Does saving a request book a visit?

No. A draft does not contact providers. Quotes require outreach consent, and a visit requires customer approval followed by separate provider confirmation. Read the full process.

What if I cannot sign in or open my booking?

Use the email or phone above for help. A failed sign-in does not create a new request.

Do I need an AI agent?

No. Customers can use the website directly when sign-in is available. The AI agent and API guide is for people connecting software to DoneSpan.